Refund policy

We want you to love every order. If something isn't right, we're here to help.

Edible and food products
For food safety, edible items (including sugar sheets, transfer sheets, fondant, colorants and any other food product) cannot be returned once they have shipped.

Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, please email us at sales@mbkgroup-usa.com within 7 days of delivery with your order number and clear photos of the item and packaging. We'll send a replacement or issue a full refund, including shipping costs, at no extra cost to you.

Non-food items
Unopened, unused non-food items in their original packaging may be returned within 30 days of delivery. To start a return, email us with your order number before sending anything back. Return shipping is paid by the customer. Original shipping charges are non-refundable.

Refunds
Once we receive and inspect your return, we'll notify you and issue the refund to your original payment method within 5–10 business days. Your bank may take a few additional days to post it.

Cancellations
Orders can be cancelled free of charge before they ship. Contact us as soon as possible.